How Can We Help?
Browse the common questions below, or write to us directly — we're a small team and we read everything.
Common Questions
How do I cancel my subscription?+
Open the Settings app on your iPhone → tap your name → Subscriptions → BookFlix → Cancel Subscription. Your access continues until the end of the current billing period.
How do I delete my account?+
Go to BookFlix → Profile → Settings → Delete Account. This permanently removes your data from our servers within 30 days. You can also email us and we will handle it for you.
My purchase isn't showing up. What do I do?+
Go to BookFlix → Profile → Settings → Restore Purchases. If the issue persists, email us with your Apple ID and we'll sort it out.
Can I read on multiple devices?+
Yes. Sign in with the same Google or Apple account on each device and your library, progress, and highlights will sync automatically.
How do I add a book using the barcode scanner?+
Tap the + button on your shelf, choose "Scan Barcode," and point your camera at the ISBN barcode on the back of the book. BookFlix looks up the title automatically.
I found a bug. How do I report it?+
Email us at hello@bookflix.app with a short description and, if possible, a screenshot. We read every report.